Reality revisited: leading people in chaotic change (journal article)
by Tom Karp and Thomas I Tveteraas Helge
from Journal of Management Development, Vol 28 No 2, 2009
"The paper contributes to concepts of change management in organisations faced with increased complexity in internal and external environment. The study challenges mainstream change management concepts and its chance of success when faced with increased complexity. The authors make suggestions on how to lead chaotic change by influencing the patterns of human interaction. It is recommended to focus change management on people, identity and relationships by changing the way people talk in the organisation. "