Assessment of communication skills in manager selection: some evidence from Australia (journal article)
by Mary Bambacas and Margaret Patrickson
from Journal of Management Development, Vol 28 No 2, 2009
"The paper's main finding is that despite repeated claims that communication skills are important for successful managerial performance, HR managers only assess these informally during managerial selection and rarely target these skills in training staff for managerial positions. It is recommended that HR staff need to review these practices towards a more targeted communication skills appraisal that would measure the extent to which these skills are already apparent at selection and develop further following additional training. "