The fine art of confident conversation : how to improve your communication skills and build stronger relationships [book]

Author: Debra Fine

"Shows you how to use conversation to build stronger relationships with friends, colleagues and family members. Discover how to: Develop meaningful conversations, Keep conversations on track, Deal with difficult people and awkward situations, Achieve the purpose of your meetings and presentations, Leave clear answer phone messages, [and] Send emails that won't be misinterpreted." - cover.

Grab a copy from the library!