Business process mapping : improving customer satisfaction [book]

Authors: J. Mike Jacka, Paulette J. Keller

"Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM [Enterprise Risk Management] practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping." - from publisher.

Click here to request a copy through your library.