Just listen : discover the secret to getting through to absolutely anyone [book]

Author: Mark Goulston

"Discover field-tested, powerful techniques for getting people to do what you want them to do ... Learn how to: Get the attention of a total stranger who you need to know, Talk an angry person from an irrational state to receptivity, Use the "Magic Paradox" to turn a negative person into an asset, [and] Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling)." - cover.

Find it at: 658.45 JUS 2010 or
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