People styles at work-- and beyond : making bad relationships good and good relationships better [book]

Authors: Robert Bolton and Dorothy Grover Bolton

"At work, and in other spheres of life, how well you relate with others affects your ability to get things done. What you may not realize is that all people exhibit one of several different behavioral 'styles', which determine how they think, make decisions, communicate, manage time and stress, and deal with conflict. By understanding which 'people style' you're dealing with, you can establish rapport with someone more easily, become more persuasive, and avoid miscommunication and the possibility of rubbing someone the wrong way." - cover.

Grab a copy from the library!