
from Public Management Review Vol 9 No. 3 September 2007 pp. 377-400
Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process management challenge? "Comparative case study research has primarily shown that integration is the outcome of a process in which offices have been able to create a shared understanding about the necessity of integration and in which conflicting rationalities, with their own core values, internal logic and legitimacy, have to be weighed against each other. It is a goal-searching, incremental process, which should anticipate a changing political agenda in order to gain support. "