Changes with Penguins: A Q&A with Harvard Guru John Kotter (journal article)
by Lorri Freifeld
From Training, July 2008, Vol 45 No 6, p.6
An interview with Doctor John Kotter, a retired professor from Harvard Business School. When asked which of the 8 Steps to Successful Change most organizations seem to have the most difficulty implementing, he states that organizations have problems with all the steps, but most people most often get it wrong at the beginning.