Governmental efficiency in our time: Is the 'what' really more important than the 'how'? (article)
by John Bohte
From Public Administration Review, Vol. 6 No. 5 September/October 2007
"Hindy Lauer Schachter argues that obtaining a more accurate and nuanced understandingof public sector effi ciency becomes possible when government offi cials engage citizens in the process of defining desired policy outcomes. In her view, efficiency is a politically defined value."